99ldt Privacy Policy — Your Information Is Our Responsibility

Introduction

This Privacy Policy ("Policy") is issued on behalf of the 99ldt platform ("we", "us", "99ldt"). It applies to the website https://99ldt.cam and all related services. The purpose of this Policy is to clearly inform our users ("you", "your") about how their personal information is collected, used, stored, and protected.

99ldt is a trusted online betting and casino service platform for Bangladesh. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, we ask that you refrain from using our platform.

This Policy may be changed or updated from time to time. For significant changes, we will make every effort to notify you at your registered email address. The latest version will always be available at https://99ldt.cam/privacy-policy.

Data Collection

99ldt collects information from you in two main ways: what you provide directly and what is automatically collected while you use our platform.

2.1 Information You Provide Directly

During account registration and use of our services, we may collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — services are available to users aged 21 and above only)
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay mobile banking numbers)
• National ID card or passport details for identity verification (where applicable)
• Any information provided when contacting support

2.2 Information Collected Automatically

When you visit or use our platform, the following technical information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device type
• Time, date, and duration of website visits
• Pages viewed and navigation patterns
• Cookie and session data (discussed in detail below)
• Referral source (where you came from before reaching our site)

2.3 Transaction Information

To ensure the security and validity of financial transactions, we store the following information:

• Deposit and withdrawal history
• Betting history and gaming activity
• Transaction date, time, and amount
• Payment method used

Data Use

99ldt uses the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing uninterrupted betting and gaming services
• Issuing transaction confirmations and records
• Identifying and resolving technical issues

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting suspicious financial activity
• Identifying and preventing multiple accounts
• Complying with anti-money laundering (AML) policies
• Ensuring fair play

3.3 Communication and Support

• Sending important account-related notifications
• Sending transaction confirmation messages
• Providing customer service and support
• Sharing responsible gaming information

3.4 Platform Improvement

• Analyzing and improving the user experience
• Planning new services and features
• Monitoring technical performance
• Customizing content according to user preferences

Cookies and Tracking

99ldt uses cookies and similar tracking technologies on our website. A cookie is a small text file stored in your browser or on your device.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the website. They are used to maintain login sessions, security verification, and similar functions. Disabling these cookies may prevent the platform from working correctly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and user preferences.
• Analytical Cookies: Used to understand usage patterns on the website and to improve services. These collect anonymous data.
• Security Cookies: Help detect fraudulent activity and protect your account.

4.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some of our services from working correctly. Most modern browsers provide detailed guidance on managing cookies.

Third Parties

99ldt may share your personal information with third parties in the following limited circumstances:

5.1 Payment Processors

To process financial transactions, we work with mobile banking services such as bKash, Nagad, Rocket, and Upay. Only the minimum information necessary to complete a transaction is shared with these parties. The privacy policies of these payment services apply.

5.2 Game Software Providers

Game providers on our platform (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, and others) may process limited functional data to operate their software. This data is used to ensure the fairness of game outcomes.

5.3 Legal Obligations

In the following circumstances, we may be legally required to disclose your information:

• To comply with valid court orders or government directives
• To comply with anti-money laundering laws
• To assist in the investigation of fraud or illegal activity
• To protect the legal rights of 99ldt

5.4 Business Restructuring

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will make every effort to notify you in advance in such cases.

Security Measures

To protect your personal information, 99ldt follows industry-standard technical and organizational security measures.

6.1 Technical Protection

• SSL/TLS Encryption: All data transmission is handled through encrypted connections
• Password Hashing: Your password is never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication option

6.2 Organizational Protection

• Access to personal data is restricted to authorized personnel only
• Regular data protection training for employees
• Confidentiality agreements with third-party providers
• Rapid response plan in the event of a data breach

6.3 Acknowledgment of Limitations

While we make every effort to protect your information, it is not possible to guarantee complete security on the internet. In the event of a security breach, we will act promptly and notify affected users as quickly as possible.

Data Retention

99ldt retains your information only for as long as necessary.

7.1 Account Information

All account information is retained while your account is active. Even after account closure, certain information may need to be retained to meet legal obligations.

7.2 Transaction Records

Records of financial transactions are retained in accordance with legal requirements. These records are used for audits, dispute resolution, and fraud prevention.

7.3 Communication History

Records of your conversations with the support team are retained to improve service quality. After a set period, these are automatically deleted.

7.4 Data Deletion Requests

If you wish to request deletion of your personal information, please contact [email protected]. Please note that some information may need to be retained due to legal obligations.

Your Rights

As a user of 99ldt, you have the following rights regarding your personal information:

8.1 Right to Access Information

You can request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you can request a correction or update. In many cases, you can update your information directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Object to Processing

You can object to your information being used for marketing communications. In that case, send an email to [email protected] or contact us via 24/7 live chat.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, support in Bengali

We will try to respond to your request within a reasonable time after receiving it.

Age Limit

99ldt's services are only available to persons aged 21 or older. We do not intentionally collect information from anyone under the age of 21.

If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please let us know at [email protected].

Updates and Changes

99ldt reserves the right to review and update this privacy policy from time to time. This policy may be updated to keep pace with service improvements, legal changes, or new technologies.

10.1 Notice of Changes

For important changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website's main page
• Noting the update date at the top of this page

10.2 Consent to Changes

By continuing to use the platform after a policy update, you will be considered to have consented to the revised policy. If you do not agree to the changes, you may request that your account be closed.

Support and Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist you.

We will try to respond to any data protection request within a reasonable time. Our data protection team will review your request and take appropriate action.

To learn more about responsible gaming, visit our Responsible Gaming page. To learn the full terms and conditions of our services, read the Terms and Conditions.